Reference

Understand Your Rights on 8mm

Our legal framework sets out how we operate, what you can expect from us, and what we ask of you when you hold an account at 8mm.asia.

Account TermsPrivacy & DataCookie PolicyJurisdiction NoticeUser Rights
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8mm Understand Your Rights on 8mm
CONTACT LEGAL

Reach Our Policy Team Directly

If you have a question about how our terms apply to your account, or if you want to request a copy of the data we hold, our policy support channels are open.

Email Support Send your legal or data-related query to our policy team by email. We aim to acknowledge every message within 24 hours and resolve it within three working days of receipt.
Live Chat Our live chat channel is available around the clock for account-related legal questions. Connect instantly from any page — no queue wait for policy queries raised through the chat widget.
Written Request For formal data-access or account-closure requests, submit a written notice through the Help Centre form. We process these under applicable data-protection rules and respond within the statutory period.
HOW WE HANDLE THIS

Explore Our Commitments to Your Account

Every aspect of how we collect, store, and protect your information is documented and reviewed regularly.

Data Collection

We collect only the data needed to operate your account — name, contact details, payment method identifiers (UPI VPA, Paytm number), and transaction records. No surplus data is retained beyond what policy requires.

Cookie Handling

Our cookie policy distinguishes strictly necessary cookies from analytics and marketing cookies. You can adjust your preferences at any time via the cookie settings panel at the bottom of any page on 8mm.asia.

Account Security

Account access is protected by password hashing and optional two-factor verification. Any login from an unrecognised device triggers an email alert to your registered address so you can act immediately if it was not you.

Data Retention

Transaction and identity records are kept for the period required by applicable Indian financial regulations. Once that retention window closes and your account is inactive, we delete or anonymise personal data per our internal schedule.

Who to Contact

Our designated data-contact point handles all rights requests — subject-access, correction, deletion, and portability. Reach them through the Help Centre form or by emailing the address listed in the Privacy Policy document.

Requesting Changes

To update personal details, correct an error, or request deletion of your data, submit a request through the Help Centre. We verify identity before making changes to protect your account from unauthorised alterations.

Open Answers to Common Legal Questions

These answers address the legal questions we hear most often from account holders in India. For anything not covered here, our policy team is reachable via live chat or email — details are in the Contact section above.

Availability depends entirely on local law in your specific state or territory. We advise you to check whether online gaming or wagering is permitted where you are located before opening an account.

We collect your name, email address, mobile number, date of birth, and the payment identifiers you register — such as your UPI VPA or Paytm number. We do not collect more than is necessary to run your account.

Submit a subject-access request through the Help Centre form or email our data-contact. We will verify your identity and send a copy of your personal data within the period required by applicable rules.

Yes. You may request deletion of your personal data after closing your account, subject to our mandatory retention obligations under Indian financial regulations. We will confirm what can be deleted and what must be kept.

We notify you via your registered email before any material change takes effect. Continuing to use your account after that date means you accept the updated terms. You may close your account if you do not agree.

Contact our support team through live chat or the Help Centre form and request a permanent account closure. We process closures promptly, settle any pending balance, and then begin the data-retention countdown.

The jurisdiction clause in our full Terms and Conditions document applies to all disputes. We recommend reading that clause carefully before you open an account, particularly if you intend to use the platform regularly.

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